What will my responsibilities be as a Volunteer Ombudsman?
As a Volunteer Ombudsman, you will advocate for residents’ rights, provide emotional support, investigate complaints, educate residents and their families about their rights and available services, and work with facility staff to resolve issues.
Do I need previous experience to volunteer?
No prior experience is necessary to become a Volunteer Ombudsman. We provide comprehensive training that covers everything you need to know, from residents’ rights to effective communication to conflict resolution. As part of the onboarding process, you will also participate in onboarding training to help you get started and feel confident in your new role.
Will I be assigned to a specific facility?
Yes, each volunteer is typically assigned to a specific long-term care facility.
How much time do I need to commit as a Volunteer Ombudsman?
- In-person visits: Volunteers are asked to dedicate approximately 2 - 8 hours per month to visiting their assigned facility, with a commitment of at least one year. These hours are flexible and can be scheduled according to your availability.
- Ongoing training: to maintain your certification as an Ombudsman, you will need to complete a minimum of 18 hours of ongoing training each year.
Is there an age requirement to become a Volunteer Ombudsman?
Volunteers must be at least 18 years of age.
Is a background check required to become a Volunteer Ombudsman?
Yes, all volunteers are required to undergo a background check as part of the application process.
Do I have to be a resident of Allegheny County to volunteer?
Volunteering is not restricted to Allegheny County residents. We also welcome volunteers from neighboring areas who are dedicated to advocating for long-term care residents within Allegheny County.